Transforming operating model and embedding the changes across the organization.
Expected benefits
- Improved efficiency due to streamlined processes and eliminated redundancies
- Cost reduction and resource optimization through improved resource utilization and reduced overheads
- Enhanced customer experience by enabling faster response times, personalized services, and seamless interactions across channels
Key deliverables
- Current state assessment outlining existing operating model with all architectural elements (organizational structure, processes, technologies, capabilities, and performance metrics)
- Future state design outlining the proposed operating model with details around all architectural elements
- Recommendations for technology solutions and infrastructure enhancements that support the new operating model
- Change management plan that includes strategies for stakeholder engagement, communication, training, and overcoming resistance to change
- Implementation roadmap outlining key milestones, timelines, dependencies, and resource requirements.
- Performance measurement framework for monitoring the performance of the new operating model against predefined objectives and key performance indicators (KPIs)
- Risk mitigation plan
Main activities
- Understand the business strategy
- Identify, map and align architectural elements (organizational structure, processes, technologies, capabilities, and performance metrics) within the layers of the Operational Model
- Assess the as-is business capabilities and IT enablement (apps, information and tech)
- Define the to-be capabilities and other architectural elements
- Identify gaps, opportunities, and their potential impacts across the company
- Rate, prioritize and roadmap initiatives around the opportunities
- Create initiative measurement criteria & KPIs
- Monitor progress and deploy corrective measures